Fantasy Sports Technical Support

LOST IDS/PASSWORDS

If you forget or lose your ID and Password for the stat service you can Look it Up by clicking on the following link Lost ID/Password.

REGISTERING A WEB SITE

To register your league web site you can activate it by going to the Web menu from within your program and clicking on Create League Web Site. Then the Web Wizard will take you through the process of Registering your Web Site.
If unable to register a Web Site check: WEB PUBLISHING PROBLEMS

PROXY SERVERS 

For proxy servers or fire walls you have to have the servers configured for anonymous authentication. After you have done this there is a file in your fantasysports folder called fspiinet.ini. You need to configure this file with your proxy server name and the bypass section is where you would set the port. But it will not work unless you have anonymous authentication enabled on the server. You should probably have your administrator help you out.

OWNER ZONE

You can activate the Owner Zone by going to your Web menu in the Commissioner's program and selecting Register franchises. If you receive an invalid syntax error message one or more of your franchises has an invalid character within their names and will need to be fixed first.
 After you have successfully completed that, go back to the Web menu, Owner Zone, and Post Current Week Lineups. This will activate the Online Franchise Manager, where your league members will be able to access their rosters and make changes as needed. If you are concerned about security on your online franchise manager there is an option within each of the franchises where you can enable a password for your teams.
Unfortunately, there is no lockout feature when game-time starts but there is a time-date stamp as to when the lineups were entered. You will have to manually enforce a cutoff time when your league members should have their weekly lineups entered on the website.

DOWNLOADING WEEKLY LINEUPS (via Owner Zone)

When you Download the Current Week Lineups through the Commissioner's program from the Web menu it will ask if you'd like the program to put in the starting lineup changes for you automatically and then ask if you want a report showing you your league members lineups. You can print out this report (next to the 100% button there is an icon that looks like a printer) by clicking on the printer icon. 

EXPORTING REPORT FILES

To Export files from the program you need to go into the Report Manager and click on the Print to File button. In the Selected Path box select where you would like the files to go (what folder).Then below that select the File Type you would like for the Report. Then click on OK and it should export your report to a file.

EMAILING ATTACHED MESSAGES

You can send out your emails as an attached file instead of embedding them into the email itself. When you send out your emails and select who you want to send them to there is an option on the right hand side that allows you to select attached file or embedded text. Select attached file and click ok. You can change the format of the attached file by going up to the Preferences menu and selecting Send Email Attachments As (MS Word, RTF, Text or HTML).

HOW TO CONNECT USING A CABLE MODEM

Open Internet Options in the Control Panel (Click Start go to Settings then Control Panel). Click on the Connection Tab and Select "never dial connection" or "connect through LAN" and close.
Then go into the Commissioner's Football program and click on Preferences on the Menu Bar and go to Internet Connection and make sure "Dial-Up Networking" is selected.
Then go into the "My Computer" icon on your Desktop and double-click the icon for Dial-Up Networking and remove any unneeded dial-up connections. 

CHANGING YOUR OWN MAIL SERVER

In the Commissioner's Football program on the Menu Bar click on Preferences and select "Mail Server". Then in the "Enter your own SMTP Mail Server" box enter your Internet Service Providers (ISP) SMTP outgoing Mail Server (Contact your ISP if you are not sure what your SMTP is).

If using Internet Explorer, you can find your SMTP Mail Server by doing the following:
- Open Outlook Express and click on Tools on the Menu Bar
- and select Accounts then Mail tab
- then click Properties button
- then Servers tab and find Outgoing Mail (SMTP)
this is what you will enter in the  "Enter your own SMTP Mail Server:" box under Preferences/Mail Server of the Fantasy Football Program.

ACCEPTING COOKIES

Open Internet Options in the Control Panel (Click Start go to Settings then Control Panel). Click on the Security Tab then click on the Custom Settings Options. Scroll down and enable all options for cookies and then apply changes.

PRINTING ERRORS

When running either the Commissioner or Draft Assistant software and getting error messages when printing, previewing, emailing or publishing reports the error messages say things like:
"Error in file links."
"Fields in the report from the file "PLAYER" cannot be linked."
"Fields in the report from the file "PROTEAMS" cannot be linked."

The problem is that the customer has a version of Crystal Reports software on their computer that is later than the version that our program uses. The Crystal Reports software is not backwards compatible with its earlier versions, and reports created in version 6.0 of this product, do not work with later versions of this product.

Solution:
1) Download the following file: crfix.exe
2) Make sure that when running this fix that you do not have our software, Crystal Reports,
or any software that uses Crystal Reports open.
3) When running the fix: Click the 1st button - "Make Crystal change to run fantasy software".
4) If successful you should get message that says "Change successful. You may now run fantasy software."
5) Then click the close button.
6) Try running the reports again. They should now work.
7) If you are using Crystal Reports software or another application that uses Crystal Reports, you will have to run the crfix.exe and choose the 2nd button - "Undo Crystal change to run
other software" in order to use these applications. You will then have to repeat steps 3-6 when you want to run the Fantasy software. (It may be advisable to create a shortcut on your desktop to crfix.exe in this case, since you will have to repeat this process when you switch from the software you are running). Just copy the crfix.exe to desktop.

PRICE OF STATS

Stats cost $99.95 regardless of whether you are purchasing 1 or all 4 of the Sports. We charge for the price of one sport ($99.95) and the others are free. The 4 in 1 stats start with the 2007 Football season and run through the 2008 Baseball season. It also includes 2007 Basketball and Hockey stats.

RUNNING LEAGUE ON 2 DIFFERENT COMPUTERS

If you want to run your league on two different computers, say work and home, what you should do is to install the software on both computers by downloading the software on to each computer then installing. Then, once your done setting up your league on one computer (say work) and then wanting to transfer your information on to the other computer (say home) just follow the instructions for BACKING UP/RESTORING THE PROGRAM . Just Backup from the work computer and Restore your Backup to the home computer.

HOW TO DOWNLOAD A PROGRAM UPDATE

Click on the Start button and go to Programs, then Fantasy Sports, then Fantasy Baseball 2005, then Updates. This will download roster and program updates directly into your program and update for you. Make sure to connect to the internet first.
You can also download update files from the web site at www.fantasysports.com. Then, just download the update file and run by double-clicking the file and unzipping. When unzipping, the default is
FantasySports/FantasyFootball20067 then choose I manually downloaded the update and OK

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